Frequently Asked Questions

General Enquiries

Category: General Enquiries

The site is open from 10:00 until 23:00 daily (hours may vary) from the 6th August-29th August 2021.

Category: General Enquiries

Please try and arrive on time so we can get you safely seated before the show starts. Latecomers will be shown to their seats on arrival.

Category: General Enquiries

The maximum visitor capacity of the site is 324. This is to allow physical distancing regulations to be followed in all areas.

Category: General Enquiries

The site consists of a stage and audience area where our performances take place. To see our programme and book tickets to our shows visit Buy Tickets. Our hospitality area with food stalls, a bar, seating booths and pop up performances is downstairs. Tables in this area are first come first served.

For more information about MultiStory visit our About Us page.

Category: General Enquiries

To enter the venue, you will pass through a ticket check and security screening, which may include a bag search. Items such as bags in excess of 25 litres (e.g. a small rucksack), commercial photography equipment, noise-making instruments, glass containers and food and drink (unless for medical purposes), are not allowed into the site. Attendees will also be required to check in using the Check in Scotland app and wear your mask until you reach your seat.

If you are arriving for a show your ticket will be scanned by a member of our team and you will be directed to your seat.

If you are arriving to visit the hospitality area you'll be checked in by a member of the team and shown to your seating area.

Category: General Enquiries

The audience area is out in the open. Scottish weather is unpredictable at the best of times so please come prepared for any weather - sunscreen, layers and waterproofs! You can bring an umbrella but may not be able to use it if it blocks the view of other patrons. Our hospitality seating area is completely undercover one floor down.

Category: General Enquiries

We ask that anyone attending MultiStory signs up to Gilded Balloon’s Code of Conduct. You can see the Code of Conduct here: gildedballoon.co.uk/safe-spaces-code-of-conduct/

Category: General Enquiries

Any lost and found items will be handed into the site office and logged into a register. If you have lost something while on site please email multistory@gildedballoon.co.uk with a description of the item and a member of our team will be able to assist you

Category: General Enquiries

Any vacancies for roles at MultiStory will be posted here: gildedballoon.co.uk/about/work-with-us/

Category: General Enquiries

It is free to enter the hospitality area at MultiStory to enjoy our local food vendors, drinks and pop up performances. Tickets must be purchased to watch the shows on the main stage at MultiStory.

Category: General Enquiries

If you are on site you can speak to a member of our venue team. Otherwise, please email multistory@gildedballoon.co.uk and someone will get back to you.

Category: General Enquiries

Baby change facilities can be found in the accessible toilets on site

Category: General Enquiries

We have a wide array of hot food and snacks, hot drinks, alcoholic beverages and soft drinks available to purchase on site. You can order them from the QR code at your seat and we’ll deliver them right to you!

Category: General Enquiries

Assistance animals are welcome on site.

Category: General Enquiries

Unfortunately not. Please don’t bring food & drink to the site, you will be asked to dispose of the food before you enter the site. We do however, have a range of drinks including hot drinks, alcoholic and soft drinks available to order. We’ll even bring them to your seat. If you have a medical condition that requires you to bring food or drink with you please email us in advance or speak to a member of staff so we are aware.

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