If you are having issues booking, please contact multistory@gildedballoon.co.uk. If you are unable to proceed with your desired number of tickets, it is likely due to the fact there are not tickets available. Our seating plan has a fixed number of groups of 2 or groups of 4.

Please make sure you double-check your spam and junk folders. If you still haven’t received it, please get in touch with us by emailing multistory@gildedballoon.co.uk

Tickets for MultiStory are sold in groups of two or four people. This is to allow us to seat audiences in socially distanced bubbles, keeping MultiStory Covid-secure and ensuring everyone has a safe and comfortable time with us. Because of this, tickets are not available as single seats. You are, of course, more than welcome to come by yourself but you will have to purchase a minimum of two tickets. Purchasing tickets supports our performers who are reliant on ticket income they can at this extremely difficult time for everyone in the events industry and allows us to operate MultiStory with social distancing in place.

Our terms and conditions including our COVID19 refund and exchange policy can be found here

If you can’t make it due to COVID19 travel restrictions, symptoms or because you or someone in your party are isolating please do not attend. Contact us and we will arrange an exchange or refund of your tickets. You may be required to provide proof of a positive COVID test or requirement to self-isolate. Please see our terms & conditions here for more information. 

In all other cases, we have a no returns or exchanges policy so please make sure you can attend and are booking the correct tickets before booking.

You can read our terms and conditions here.

Children under the age of 2 years do not require a ticket.

Children and young persons are welcome at MultiStory. 0-15 year olds are allowed on site until 21:00. 16 and 17 year olds are allowed on site until we close at 23:00, after 21:00 they will need a ticket to a show and be accompanied by an adult.

The best place to buy your tickets is on the MultiStory website. Tickets can also be bought through our booking line on 0131 622 6554. The box office line is open 10:00-18:00, Monday-Friday.

All shows are e-ticketed. Your booking confirmation email will include a QR code, which you will need to show on arrival at the venue. If you have booked for multiple shows, you will have one QR code that covers all of your tickets. You can show this on your phone or tablet, or print it if you would prefer.

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