Royal Vegas Mobile Casino Review - My Experience
Limited games choice right now but what's there is is excellent. With slots, blackjack, roulette and other games for both Android and iPad or iPhone devices, Royal vegas mobile casino runs very smoothly although behind the scenes service could still be improved.
- Microgaming software
- Licenced in Malta
- Limited games choice, easy to use, great VIP team
- View full list of Royal Vegas Mobile games » (popup)
The latest mobile casino product from Microgaming has come on quite a long way since I first played it in 2008 on 32Red's mobile casino. Back then, tablets were not the norm and smartphone screens were a fair bit smaller than now so the experience of playing the casino games was pretty frustrating and only for hardcore fans.
Now that HTML5 technology allows games providers to write cross-platform games, the latest casino products can mostly run on Android and Apple's iOS (iPad/iPhone) and the new Royal Vegas Mobile casino takes full advantage. When you go to the Royal Vegas casino website it automatically detects your device and delivers the right casino product. And while games choice is limited (more on that in a bit), being a new thang 'n all, what is there is very easy to play and looks really good. Very smooth on my iPad3 in fact.
Royal Vegas themselves have been around for over a decade. It's a well-regarded online casino from the Fortune Lounge group who run a handful of decent Microgaming software-platform casinos as either PC downloads or as Flash products. Until now of course when the mobile casino has added a new dimension. Before I get onto the games and the mobile casino itself, a little about the service you'll get at Royal Vegas as I have played at this group's casinos, on and off, for several years.
Service LevelsOverall, service is pretty good - it's not up to 32Red standards (reviewed here) but it's not as poor as many casinos you'll find. There is a 24 hour reverse period, cashouts are done pretty quickly after that and the ID process is the same as any casino pretty much, requiring photo ID emailed over at the time of the first cashout and taking about 24 hours to approve (weekdays only). Email support is same-day, often only an hour or two but can vary but the main website has a "Live Chat" facility which isn't available in the mobile casino incidentally.
Where Royal Vegas really excels is their VIP support so if you are the type of player that stays loyal then this is one of the best properties out there. They offer manual flushing for VIP's, frequent no deposit bonuses or match bonuses, I've even had gifts sent through the post when I've hit big wins. Obviously at that level you are talking about someone who gambles with a budget of thousands of pounds but even if you low-roll, if you play regularly and stay loyal, the rewards will come.
The Mobile CasinoAs previously mentioned, the Royal Vegas mobile casino tuns on any android or Apple iOS device like the iPhone or iPad, which is what I used for this review. The registration process was a doddle as was adding my card and depositing and there was no messing around with seperate wallets or anything which is what hindered me at Betfair when I played on their mobile product.
The games lobby (pictured) is very clean and easy to use. The games choice is limited to Blackjack, European Roulette, a few formats of video poker (single hand) and a few slots but new games are being added pretty regularly. In fact over the course of the 3 days I have been looking at this Microgaming product, two new slots - "Avalon" and "Agent Jane Blond" - rocked up in the lobby. The other slots include the popular Thunderstruck slot, Spring Break, Mega Moolah and Tombraider among others (popup a list of all games). As I say, plenty more to come and undoubtedly more table games soon too.
The cashing out process on Royal Vegas's mobile casino is simple. Just swipe the game to the left and you get the Deposit and Withdrawal options plus the ability to change bet sizes. Swipe to the right on any game and you get the Paytable. Swipe down and you get back to the lobby. It really is very easy to operate. Many games also have a small video when you play for the first time to make it even easier!
One aspect that could be improved is access to the loyalty points you accrue while playing. These can add up but for some reason Microgaming don't integrate the loyalty system in the mobile platform so you have to log into either the Flash casino on the Royal Vegas website or the download version (PC only) to redeem them. That said, you could probably email support and ask them to do it for you but it would make a lot more sense to have access through the mobile site.
Bet SizesOn European Roulette, the lowest chips are £1 and the highest are £500. On Blackjack they range from £1 to £200, on slot games like the 9-line Thunderstruck you can play from 9 pence to £45 a spin and on video poker games (bearing in mind they are single hand games) you can bet from £1.25 a hand to £25 a hand. I assume that if you play in Euros or dollars the same limits apply.
ConclusionBefore I conclude I should add that the Microgaming mobile product isn't quite perfect yet. For some reason, every now and again the 4th reel on a slot would blank out for a couple of seconds. No biggie to be fair. Plus it's a bit annoying that when you top up your balance you have to leave the game you are playing entirely. Also, although there is a Help option in the lobby which gives phone numbers and an email address, there is no Live Chat facility without visiting the Royal vegas website.
But overall, the Royal Vegas mobile casino is a very playable "app" (it's not really an app as you play it via your mobile browser) and the games that they do have are excellent. It would be nice if they dropped the Reverse Pending time and sped up the withdrawals to compete with the UK bookmakers but that, the odd game glitch and the fact that games choice is limited are about the only issues I found.
If you want to see how Royal Vegas's mobile casino compares to other products in teh sector, check out the iPad casino reviews which reviews around a dozen or so casinos.